Who am I?
Hi, I’m Hieu Huynh and I’ve made this blog as a way for me to share my passion for technology with others and also to share a bit of my life. I hope that you have come here cause my blog has provided some use to you.
Work Experience
Helpdesk Technician @ Quinn Company | Jul 2022 - Present
- Support for over 1,300 employees through phone calls and ticketing system with 100% user satisfaction.
- Provide technical assistance and support related to end users, and computer systems, hardware, or software.
- Support end-users with application, computer, desk phone, printer and basic network related issues.
- Creating detailed standard operating procedure documents for use by IT individuals and regular users.
- Purchasing, invoicing and inventory management of IT equipment to be used by users and departments.
- Regular communication with various vendors to help assist with tasks outside the scope of job duties.
- Project lead for streamlining purchasing process by automating inventory management to enhance efficiency and cut costs.
Data Center Technician @ Psychz Networks | Mar 2021 - Jun 2022
- Manage customer incidents and requests through internal ticketing system and phone calls.
- Performed internal hardware installs, racking, deracking, cabling, and maintenance tasks.
- Troubleshooting hardware, software, and network issues for dedicated and client servers.
- Coordinated with clients and colleagues to minimize costs and downtime for large client requests.
- Lead and trained junior technicians for DC tasks and procedures.
- Interacted closely with customers ensuring smooth operations and addressing their needs promptly.
IT Administrator @ Bồ Đề Phật Quốc (Buddhist Temple) | Jun 2015 - Present
- Design and installation of building’s network infrastructure and PoE security surveillance system.
- Administered and maintained systems and network with over 100 users across 3 different sites.
- Designed and implemented a robust backup solution ensuring data integrity and disaster recovery readiness.
- Provided technical support and troubleshooting for system and network-related issues.
- Lead in planning and execution of system upgrades and migrations, minimizing disruption of daily operations.
Education
- CompTIA A+ (2021)
- CompTIA Network+ (2022)
- ComTIA Linux+ (In Progress)
- AWS Cerfified Cloud Practicioner (2022)
- Rosemead High School Diploma (2012)
Projects
Hands-On Home Lab | Home Server Rack Running Active Directory, VMWare, and Linux
- Racked and stacked several servers in a home rack and networked them together with Cisco switches.
- Configured virtual machines on servers with VMWare to support multiple operating systems at once.
- Installed and setup Linux server running multiple game servers on individual docker containers.
- Installed and configured server to be a network attached storage media server.
- Configured Ubuntu and Windows server domain name, NAT, DHCP, TCP/IP, DNS, and SSH.
Skills & Interests
Skills
Ticketing Systems ❖ Networking ❖ Linux ❖ Customer Service ❖ Analytical & Critical Thinking ❖ Complaint & Conflict Resolution ❖ Technical Troubleshooting ❖ Research & Analysis ❖ Time Management ❖ Multitasking ❖ Working Knowledge of Python, and Java ❖ Planning and Coordination ❖ Teamwork and Leadership ❖ Public Communication and Orientation ❖ Project Management ❖ Word ❖ Excel ❖ Powerpoint
Software
KACE ❖ Teams ❖ Remote Desktop ❖ Active Directory ❖ PuTTY ❖ Rufus ❖ Exchange Online ❖ Azure AD ❖ Bash
Platforms
Windows 7/8/10 ❖ Ubuntu Desktop/Server ❖ RHEL ❖ Android ❖ iOS ❖ ProxMox
Interests
Non-Fiction Books ❖ Social Causes: Healthcare & Housing ❖ Volunteerism ❖ Animals/Pets ❖ Video Games ❖ Political Activism ❖ Programming ❖ Discord Bot Plugin Development (Python) ❖ Rust Game Plugin Development (C#) ❖ Minecraft Plugin Development (Java) ❖ Server Hosting (Linux)